Returns and Shipping Policy
Shipping policy
We ship using Australia Post and Courier Services. We cannot guarantee shipping times for either of these services as we have no control over the delivery process. We try our best to ship within 48 hours, however, public holidays and weekends may effect shipping times. We take pride in our work and do try to get orders out as quickly as possible. If you are in a hurry for your order, please email us at info@brickonly.com.au between 10am and 6pm (AEST) Monday to Saturday or 1pm to 6pm (AEST) on Sunday and let us know. Thank you!
Cancelling Purchasing
Cancel Purchasing for change of mind Policy
If you want to cancel the transaction due to change your mind, you need to contact us as soon as possible before the item is dispatched. In case of the item has been dispatched, please check our Returns Policy.
Cancellation of the transaction due to change your mind before the item has been dispatched, it will attract 3-6 % of the purchase (depends on the payment method you use) to cover the original payment fee that charged by the merchant.
Our payment merchant fees on the original payment will not be returned by the merchant company in case the purchase is cancelled by customer.
3% of transaction if you used Credit Card as payment method.
6% of transaction if you used Afterpay or Zippay as payment method.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to 7 business days for your bank or credit card company to process the refund.
Returns Policy
Return for change of mind policy
We have a 14-day return policy if you change your mind, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, sealed and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us here. If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will be responsible for paying for your own shipping costs for returning your item. The initial postage cost is non-refundable and merchant fee (3-6% of the purchase, depends on the payment method you used) is non-refundable. It can take up to 7 business days for your bank or credit card company to process the refund and shown in your account.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All our items are new and sealed unless stated. If LEGO® pieces are missing from a set it is sometimes easier and quicker for all concerned to source replacement parts direct from LEGO®.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Exchanges
If you want to exchange, we suggest that you return the item (please check return for change of mind policy) and make a separate purchase for the item that you wish to purchase.